Customer Insights
Collect targeted customer feedback for different business metrics.
Get started for FREEThe value of customer feedback
Qualtrics reports that businesses that effectively use customer feedback see a 15-20% increase in customer loyalty, contributing to higher retention rates.
Open ReportA study by Bain & Company found that increasing customer retention rates by just 5% can increase profits by 25-95%, illustrating the financial impact of feedback on reducing churn.
Open Study"Your customers are at the heart of your business.
Their feedback is a gift that can help you grow and evolve."
Collect feedback from your customers with our feedback cards.
Collect feedback with a FeedWorks QR code on printed cards or stickers.
Place
them in key
feedback hotspots throughout your business.
Quality Responses
Our typeform style forms encourage quality engagement leading to meaningful responses.
Collect additional metrics with our forms like ambience, staff friendliness and facility availability.
Try Sample Form
Instant Action
Act on feedback instantly with live notifications by email whenever a customer completes a feedback form.
Valuble Insights
Keep track of your feedback and additional metrics over time. Discover pain points and access insights to ensure you are delivering the best possible service to your customers.
Discover Insights
Even More Features...
Boost Reviews
Catch a bad review before it's published. Request reviews from your happy customers.
Instant Notifications
Get notified instantly when one of your customers leaves feedback for you.
Email Marketing
Build your email marketing list to reach a whole new audience of repeat customers.
GDPR Compliant
Consent is collected if you choose to use customers emails for marketing purposes.
SSL Secure
All data on FeedWorks is transmitted with industry standard 128-bit encryption.
Custom Branding
Ensure brand consistency with our forms by using your brand colours and logo.
Anti-Bot Technology
We use Google captcha to ensure all the feedback you get is from humans rather than nuisance marketing bots.
Live Chat
All our plans currently come with live in-app chat functionality for support.
Export Data
Export your email list to marketing platforms like Mailchimp or export your responses for analysis in BI tools.